Why has my monitor gone offline?
Figure out why your monitor has gone offline and get it back up and running.
A monitor may go offline for several reasons, including:
- Flat battery or power failure
- Lack of network coverage at the monitor’s installation location
Steps to Restore Your Monitor
If your monitor is offline, we recommend the following steps:
- Visit the Monitor
Go to the monitor’s physical location with:- Your mobile phone
- The magnet wand supplied with your device
- Check for Damage
Inspect the monitor to ensure there is no visible physical damage. - Connect to the Monitor
Use your phone to connect to the monitor and manually send a measurement.- This can help re-establish communication with HiLo Live
- Reboot the Monitor
If the issue persists, try restarting the unit using the magnet wand.
Additional Notes
- Sending a manual measurement can often bring the monitor back online if connectivity is available
- If there is no network coverage at the site, the monitor may remain offline until coverage is restored