---
title: Why has my monitor gone offline?
description: mew
---

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# Why has my monitor gone offline?

## Figure out why your monitor has gone offline and get it back up and running. 

A monitor may go offline for several reasons, including:

- **Flat battery or power failure**
- **Lack of network coverage** at the monitor’s installation location

---

### Steps to Restore Your Monitor

If your monitor is offline, we recommend the following steps:

1. **Visit the Monitor**  
   Go to the monitor’s physical location with: 
     - Your mobile phone
     - The magnet wand supplied with your device
2. **Check for Damage**  
   Inspect the monitor to ensure there is no visible physical damage.
3. **Connect to the Monitor**  
   Use your phone to connect to the monitor and manually send a measurement. 
     - This can help re-establish communication with **HiLo Live**
4. **Reboot the Monitor**  
   If the issue persists, try restarting the unit using the magnet wand.

---

### Additional Notes

- Sending a manual measurement can often bring the monitor back online if connectivity is available
- If there is no network coverage at the site, the monitor may remain offline until coverage is restored

 

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