---
title: Troubleshooting and Support | Help Center
description: General troubleshooting relevant to all HiLo Products.
---

[Skip to content](https://help.hilomonitoring.com/troubleshooting-and-support#main-content)

[![hilo-white-text](https://help.hilomonitoring.com/hs-fs/hubfs/hilo-white-text.png?width=173&height=60&name=hilo-white-text.png)](https://hilomonitoring.com/nz)

Open main navigation

Close main navigation

- [Contact us](https://www.hilomonitoring.com/nz/company/contact-us)

[Contact us](https://www.hilomonitoring.com/nz/company/contact-us)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.hilomonitoring.com/)
2. [Troubleshooting and Support](https://help.hilomonitoring.com/troubleshooting-and-support)

# Troubleshooting and Support

 General troubleshooting relevant to all HiLo Products.

- [Remove A Tank/Monitor from your account](https://help.hilomonitoring.com/remove-a-tank/monitor)
- [FAQs](https://help.hilomonitoring.com/faqs)
- [Why has my monitor gone offline?](https://help.hilomonitoring.com/offline)
- [Get In Touch](https://help.hilomonitoring.com/get-in-touch)
- [Update your firmware](https://help.hilomonitoring.com/update-your-firmware)
- [Network Coverage](https://help.hilomonitoring.com/network-coverage)

See less ▼

## Getting Started

- [Download The App](https://help.hilomonitoring.com/download-the-app)
- [Login](https://help.hilomonitoring.com/login)
- [Account Sign Up](https://help.hilomonitoring.com/account-sign-up)

## HiLo Web App

- [General Organisation Settings](https://help.hilomonitoring.com/general-organisation-settings)
- [Inviting and Managing Users](https://help.hilomonitoring.com/inviting-and-managing-users)
- [Notifications](https://help.hilomonitoring.com/notifications)
- [Organisation Notification Settings](https://help.hilomonitoring.com/organisation-notification-settings)
- [Forgot Password ](https://help.hilomonitoring.com/forgot-password)
- [User Settings](https://help.hilomonitoring.com/user-settings)
- [Organisation Member Roles](https://help.hilomonitoring.com/organisation-member-roles)

See less ▼

- [Water Tank Monitors](https://help.hilomonitoring.com/water-tank-monitors)
- [Scientific Range Monitors](https://help.hilomonitoring.com/scientific-range-monitors)
- [Using the HiLo Mobile](https://help.hilomonitoring.com/using-the-hilo-mobile)
- [Troubleshooting and Support](https://help.hilomonitoring.com/troubleshooting-and-support#main-content)
  
  
  
  
  
    - [Getting Started](https://help.hilomonitoring.com/troubleshooting-and-support#getting-started)
    - [HiLo Web App](https://help.hilomonitoring.com/troubleshooting-and-support#hilo-web-app)
- [Billing, Subscription & Warranty](https://help.hilomonitoring.com/billing-subscription-warranty)
- [EX Rated Products](https://help.hilomonitoring.com/ex-rated-products)
- [Advanced Users](https://help.hilomonitoring.com/advanced-users)

Copyright © 2026, HiLo Level Monitoring