FAQs
Frequently asked Questions.
How can I share my monitor data or access others?
You can share your monitor information with anyone by inviting them to your organisation. They will have access to the web and the mobile app as either a member or an admin. This decision depends on whether you want them to view only, or view and make changes.
I have a new monitor. How do I remove the old monitor from my organisation?
Contact us at HiLo Support and we will remove it for you.
Why has my monitor gone offline?
Check out our knowledge base article on why your monitor has gone offline as well as ways to fix it here.
Will this monitor work on my property?
You may check your network coverage in NZ and AUS here. Contact us for advice if you are unsure.
Where can I find a demo and videos?
Check out our Youtube channel.